What's an Epson WF-3640 error code 0x97?

The Epson printer error code 0x97 is commonly experienced by those who are using their printers for an extended period. This type of error crops up instantly, and you won’t get any warning or sign once it occurs. It compromises your printer’s fundamental functioning by disrupting a signal that helps the device to turn on and off. You won’t be able to use your printer until you permanently fix the problem.

You can see an Epson error code 0x97 on your printer’s LED screen. This error happens while you’re printing, forcing the printer to shut down unexpectedly. It mostly occurs on Epson WF-3640 (Epson 252 Ink), WF-4630 (Epson 786 Ink), or WF-7610 models in the Epson WorkForce Series.

 What causes an Epson Error Code 0x97?

 The Epson 0x97 error code is a type of warning whenever you encounter an internal hardware issue with your printer. It can be because of a motherboard malfunction or some other kind of internal component malfunction. Once this error appears on the screen, it’s likely because some internal components of your printer aren’t functioning correctly. 

 If you encounter an Epson error code 0x97 on your WF-3640 or some other WorkForce printer, don’t panic. Try following the simple troubleshooting methods below before you send your printer to a repair shop.

 Troubleshooting Methods for fix Error Code 0x97:

1. Disconnect Everything from the Printer

Before you proceed, you need to cancel any print task and take out all paper jams from your printer. This method is relatively easy and may work for you, depending on the cause of the error. After removing all paper jams, disconnect every cable connected to the printer. They include USB cords, cable wires, and power cords, as well as ink cartridges.

 Press and hold the printer’s Power button for 1 minute. Then, plug back everything, including reinstalling the Epson ink cartridges into their respective slots. Push the Power button and turn on your printer then conduct a test print. Find out if there are any changes. If the Epson 0x97 persists or if it returned after a few pages of printing, proceed to troubleshoot method 2.

 2. Reset your Printer

This troubleshooting technique is virtually similar to the first one. You have to disconnect all your printer’s cables. Allow your printer to rest for about five minutes before you proceed. Then, press and hold the Power button for 1 minute. Continue pressing and holding the Power button while you reconnect every cable back. You may need another person’s help with this method.

 Press and hold the Power button once more for 1 minute and then release. Conduct a test print to find out if there are any improvements. If the Epson printer error code 0x97 still lingers, then the last method may be the solution.

 3. Clean the Print Head

There are times when a dirty and clogged printhead is the culprit behind an Epson 0x97 error. If this is the case, the solution would be to clean the printhead thoroughly. Here are the steps in cleaning an Epson printer’s printhead:

Step 1 – Remove each ink cartridge one by one from the printhead. Place the ink cartridges (in an inverted position) on top of a clean paper or towel. Then, carefully remove the printhead from the printer.

Step 2 – Wipe the bottom of the printhead thoroughly using a clean, lint-free cloth damped in warm water. Keep on cleaning the nozzle area until there’s no more black ink sticking on the fabric.

Step 3 – Soak the printhead in a bowl with warm water for 10 minutes. Do not use boiled water. Put a clean paper towel at the base and let the printhead rest above it while soaking. Take out the printhead from the bowl, and carefully wipe off any water and moisture using a dry lint-free cloth.

Step 4 – Place the printhead on top of a paper towel and allow it to air-dry for 15 minutes. Then, insert the printhead back into the carriage and reinstall all the cartridges into their respective slots. Turn on your printer and see if there are any changes.

4. Install and update your printer's driver

There’s also a chance that malware is the main reason behind the Epson error code 0x97. If so, then install or update your printer’s malware protection. 

Final Step in fixing an Epson Error Code 0x97

Is your Epson printer’s warranty still valid? If it still is, you can contact the customer support department to help you deal with the problem, then request customer support for possible troubleshooting methods. 

If customer support can’t help you fix the issue, you can then request a replacement. The Epson printer error code 0x97 is a hardware malfunction error, which means that your printer is essentially non-operational. Epson will replace your printer if they can’t help you fix it. It would be best to take advantage of your warranty before anything else.

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